Web Production Specialist

About the candidate 

John is a highly accomplished web production and quality assurance professional with 15+ years of experience managing high-traffic global websites. Proven ability to oversee end-to-end website content production, including intake, routing, development, and QA. Expertise in content management systems (CMS), with a strong understanding of web cycles, metadata, and URL structures. Adept at managing high-volume requests and ensuring error-free delivery, with a focus on optimizing web development processes and improving efficiency.

Skills

• Web Traffic Management & Routing: Request Prioritization, Workflow Optimization, Ticketing Systems
• Quality Assurance (QA): Pre- and Post-Delivery QA, Error Detection, Process Improvement, Test Planning, WCAG 2.2 AA Compliance
• Content Management Systems (CMS): Adobe AEM, Rhythmyx, Content Architecture, Taxonomy
• Web Development Processes: URL Structure, Metadata, Web Cycles, End-to-End Content Delivery, Dependency Management, JSON, XML, Database Publishing
• Project Management: Workflow Optimization, SLA Adherence, Resource Allocation, Scope Definition
• SEO: Best Practices, Organic Search Optimization
• Technical Skills: HTML, CSS, Web Accessibility (WCAG 2.2 AA)
• Soft Skills: Communication, Teamwork, Problem-Solving, Collaboration, Negotiation

Experience

• Managed a high volume of web production requests (20+ per quarter), overseeing the end-to-end delivery of website content production within a marketing environment, driving $550 million in web-generated revenue in 2023.
• Utilized CMS tools (including potentially AEM, please specify if you did use this) to manage and update 1,200+ web pages across 6 localized regions, ensuring consistency and accuracy.
• Conducted comprehensive QA testing for both pre- and post-delivery web content, identifying and resolving errors to ensure error-free delivery and adherence to WCAG 2.2 AA accessibility standards.
• Analyzed and defined CMS content architecture and taxonomy, ensuring proper metadata and URL structures, and maintaining adherence to best practice standards.
• Identified and managed dependencies within web development cycles, coordinating with content, design, legal, and scrum teams to optimize workflows.
• Delivered strategic web content recommendations, incorporating SEO best practices and WCAG 2.2 AA compliance.
• Managed website-related inquiries and issues through ticketing systems, collaborating with cross-functional teams to resolve problems and improve CMS processes.
• Negotiated with stakeholders to ensure requests met qualification requirements, providing constructive feedback and resolving discrepancies.
• Managed the end to end web development process, from request intake, to final QA.
• ed in the development and implementation of website projects, including analysis, design, production, and maintenance phases.
• Managed the production and execution of new web pages through the CMS tool, supporting marketing initiatives and promotional landing pages.
• Gathered web asset requirements and ensured deliverables were met within set timelines.
• Provided project scopes, details, requirements, and status to business owners/scrum teams.
• Performed and coordinated testing with IT personnel and business owners/analysts before production launch.
• Addressed website-related inquiries and issues, collaborating with cross-functional teams for resolution.
• Reviewed content requirements and usability studies to drive web layout and design.
• Performed maintenance and modifications to existing web pages via the CMS tool.